Effective Date: August 2024 (Updated)

At Broadband Genius, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect the information you provide when using our broadband comparison services. By accessing or using our website, you consent to the practices outlined in this policy.

1. Information We Collect

We collect information to offer accurate broadband comparison services and improve your experience.

a. Information You Provide Directly

• Personal Information: Name, email address, phone number, and Postcode (if provided through forms, account registration, or service inquiries).

• Preferences: Information about your broadband needs, such as desired speed, price range, or specific providers.

b. Information Collected Automatically

• Usage Data: Pages visited, search queries, time spent on the site, and links clicked.

• Cookies and Tracking Technologies: Information collected via cookies, pixels, or similar tools for analytics and personalization.

c. Information from Third Parties

• Broadband service details and offers from partnered providers to enable accurate comparisons.

2. How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery: To provide personalized broadband comparison results and recommendations.

• Website Improvement: To enhance the performance and functionality of our platform.

• Communication: To send updates, offers, or promotional content (only with your consent).

• Analytics: To understand user behaviour and improve our services.

• Legal Compliance: To comply with legal obligations and resolve disputes.

• Contact: Contact methods could be via Email, SMS, Telephone call or other messaging service such as Whatsapp.

3. How We Share Your Information

We do not sell or share your personal information. However, we may share it as follows:

a. With Broadband Providers

• To facilitate your inquiry or sale as part of a specific broadband service.

b. With Third-Party Service Providers

• Companies that assist us with website hosting & analytics.

c. For Legal Reasons

• To comply with legal obligations, respond to lawful requests, or protect our rights and interests.

d. With Your Consent

• If additional sharing is required, we will obtain your explicit permission.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Save your preferences and improve user experience.

• Analyse traffic and performance trends.

• Deliver targeted advertisements based on browsing behaviour.

You can control cookie usage through your browser settings, though disabling cookies may impact functionality.

5. Your Choices

• Access and Update: You can request access to or updates of your personal information by contacting us.

• Marketing Preferences: Opt out of receiving promotional emails by following the "unsubscribe" link in our communications.

• Do Not Track: Adjust your browser settings to send a “Do Not Track” signal, though our site may not respond to all such signals.

6. Data Retention

We retain your data only as long as necessary to fulfil the purposes outlined in this policy or comply with legal requirements.

7. Data Security

We use industry-standard measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute data security.

8. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from children.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new effective date. Your continued use of our site after changes are made constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Broadband Genius
Address: TO BE UPDATED
Email: TO BE UPDATED
02033 840 800

By using our broadband comparison website, you acknowledge and agree to this Privacy Policy.